Frequently Asked Question

Login into the instance

1- Click on the hamburger menu

2 - Click on the Admin item

3 - Click on the me Metrics menu

4 - Select your client in the list box

5 - Select the year and quarter to export

6 - Check the Total & Amelia Handled conversations count

7 - Export the screen into a CSV file

Other settings：

Make sure you don't include conversations that haven't started. Select “Metrics Include Not Started” in “Advanced Settings” of “Domain”.

Click the「＋」

Make sure that “Default” of “Metrics Include Not Started” is “false” and “Custom Value” is empty.